30-Day Unconditional Love Guarantee

We accept returns and exchanges within 30 days of delivery. Items must be in their original packaging, unused, and in salable condition - free from damage, marks, stains, or pet fur. Returns must be shipped out within the 30-day window to qualify for a refund. International returns are not accepted. Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return, with return shipping costs deducted from the refund. Exchanges are offered within the same 30-day period and are subject to availability; if the requested item is unavailable, we will process your return as a refund. To initiate the return process, please Contact Us and enter your order information: https://www.voilapets.com/pages/contact

*We are only able to offer returns on products purchased from VoilaPets.com.

Lifetime Warranty for Materials and Workmanship

With normal usage and proper care, our products are meant to last many years. We are also committed to offering excellent service —which is why we offer a non-transferable Satisfaction Guarantee to the person who originally made the purchase. If your pouch or accessory becomes damaged as a result of a manufacturing error, or if defects appear due to substandard materials, we’ll gladly repair or replace it free of charge*.

*Punctures and excessive wear and tear due to improper usage or care are not covered.